Free PMI Project Management Professional (PMP) Practice Question

The correct answer is to seek to understand the stakeholder's perspective and find common ground. By actively listening to the stakeholder's concerns and demonstrating empathy, the project manager can build rapport and trust. This approach enables the project manager to identify the root cause of the resistance and find mutually beneficial solutions that align with the project's objectives. Escalating the issue to higher management may be necessary in some cases but should be used as a last resort, as it can damage the relationship with the stakeholder. Presenting data and facts to convince the stakeholder may be helpful, but it does not address the underlying reasons for their resistance. Offering incentives or applying pressure tactics can be seen as manipulative and may further erode trust.