Free PMI Project Management Professional (PMP) Practice Question

The most likely stage of this conflict is escalation. The disagreement between Alex and Sam appears to have progressed beyond a simple difference of opinion and has become more emotionally charged. Alex's disappointment and Sam's defensive response indicate that the conflict has intensified and may be affecting their working relationship. At this stage, the conflict has the potential to spread and involve other team members if not addressed promptly. To prevent further escalation, the project manager should intervene and facilitate a constructive dialogue between Alex and Sam to address the underlying issues, such as misaligned expectations, communication breakdowns, or differing priorities. By acknowledging both perspectives and finding a mutually agreeable solution, the project manager can help de-escalate the conflict and restore a collaborative team dynamic. Identifying the conflict at the escalation stage allows the project manager to take timely action before it reaches the more critical crisis stage or the chronic stage, where it may have long-lasting negative effects on the project and team morale.