Your company is implementing a new enterprise resource planning (ERP) system. As a project manager, you notice the project implementation may significantly alter the work processes of several departments, potentially leading to resistance from employees accustomed to the old systems. Which of the following is the MOST effective approach for you to manage the impact of this project on the organization?
Rely on the IT department to provide support during the implementation, assuming technical support will mitigate most concerns.
Engage department leads in the planning and implementation process to ensure alignment with existing workflows and garner support.
Inform the CEO about the potential changes and seek directives on how to manage the resistance.
Modify project objectives to minimize the impact on organizational workflows and reduce potential resistance.